Join Insort – Shaping the Future of Food Safety and Quality!
Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency.
Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.
To support our expansion, we are looking for a Field Service Technician (m/f/d)
based in Prince Edward Island or New Brunswick, Canada to join our North American team.
Your Start at Insort:
Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.
- Installation & Commissioning: Independently install and set up Insort’s advanced sorting and monitoring equipment at customer facilities.
- Service & Maintenance: Perform routine maintenance, upgrades, retrofits,
and repairs on existing systems to ensure optimal performance. - Customer Training & Support: Conduct operator and maintenance training sessions and provide technical guidance to customers.
- Diagnostics & Troubleshooting: Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.
- Technical Documentation: Prepare detailed commissioning, service, and performance evaluation reports.
- Field Insights & Feedback: Provide technical input on new developments and relay feedback on existing equipment to improve product performance.
- Remote Support: Assist customers with troubleshooting and problem resolution
via remote support when not on-site.
- Education: Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.
- Technical Expertise: Background in equipment manufacturing, field service,
optical sorting, or food processing. - Hands-on Skills: Experience reading electrical schematics and troubleshooting electrical and mechanical systems.
- IT Knowledge: Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.
- Communication: Excellent written and verbal communication skills, with the ability to train and support customers effectively.
- Work Ethic: Independent, structured, and solution-oriented with high-quality standards.
- Team Player: Works well independently and collaboratively, sharing knowledge and best practices.
- Travel Flexibility: Willingness to travel 40-50% across North America, with occasional trips to Europe for training.
- Exciting & Dynamic Work: Be part of an innovative, fast-growing company shaping the future of the food industry.
- Cutting-Edge sustainable Technology: Work with high-tech sensor-based sorting
solutions. - Comprehensive Training: Extensive onboarding and continuous learning opportunities.
- Career Growth: Strong emphasis on personal and professional development.
- Global Perspective: Work with international teams and travel across North America and Europe.
- Excellent Benefits: Medical, dental, and vision plans, as well as per diem allowances for travel.
This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.
Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.
Vacation Time: 15 days of paid vacation (3 weeks).
