Position title
Customer Service Manager (M/F/D)
Description
Join Insort – Lead Our North American Service & After-Sales Team!
Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. subsidiary in Turlock, California, we are expanding our presence across North America.
Responsibilities
- Service & After-Sales Leadership: Manage North American service operations and lead a growing team of field service engineers.
- Customer Support Excellence: Oversee maintenance, repairs, and technical support, ensuring top-level service for our customers.
- Process & Workflow Optimization: Implement training programs, workflows, and service procedures to improve efficiency.
- Strategic Collaboration: Act as the key interface with European HQ Service Management, aligning global service strategies.
- Service Program Development: Create tailored service programs and offerings that meet customer needs.
- Customer Relationship Management: Maintain strong relationships with customer maintenance managers and technicians.
- Performance & Financial Tracking: Prepare regular reports on service performance, key initiatives, and financial metrics.
Qualifications
- Service Expertise: Extensive experience in service management, equipment maintenance, or project management.
- Technical Background: Technical diploma, college, or university degree in engineering or a related field is an asset.
- Hands-on Skills: Ability to read and interpret electrical schematics and troubleshoot electrical and IT connectivity issues.
- Customer Focus: Proven experience in customer relationship management, order management, and spare parts coordination.
- Communication & Leadership: Strong written and verbal communication skills with the ability to lead and inspire a team.
- Problem-Solving Mindset: Solution-oriented, structured, and quality-focused approach to challenges.
- Independent & Team-Oriented: Ability to work autonomously while fostering teamwork and knowledge-sharing.
Job Benefits
- Exciting Leadership Role: Manage and develop our North American service team and expand our after-sales operations.
- Cutting-Edge Technology: Work with high-tech sensor-based sorting solutions shaping the future of the food industry.
- Comprehensive Onboarding: Extensive training on optical food sorting equipment and service processes.
- Career Growth & Development: Strong focus on personal responsibility, leadership, and professional advancement.
- Global Perspective: Opportunity to travel across North America and to our European headquarters.
- Excellent Benefits: Medical, dental, and vision plans, as well as per diem allowances for travel.
Working Hours
40-50 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Supporting the Field Service Team outside of these hours as well as occasional work on the weekends will be required.
Job Location
Turlock, California, USA
Employment Type
Full-time
Travel Requirements: Willingness to travel up to 20% across North America, with occasional trips to Europe for training.
Competitive salary of $85,000–$100,000 per year.
Vacation Time: 15 days of paid vacation (3 weeks).
Contacts
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